Information stand on Free courses and Jobs at the Europe Direct Centre Blanchardstown Library

Europe Direct
Event Information

Date: 24 Sep 2015
Time: 10:00 am - 3:00 pm
Europe Direct Centre: Blanchardstown Library
Location: Blanchardstown

Event Description

There will be a manned stand in Blanchardstown Library with persons from Paramount College and Momentum Skills at the Europe direct Centre.

Some of the free courses they will be giving inforamtion on our:

Customer Service in a Multi Lingual Environment with Business English 

  • Huntstown Dublin 15 Blanchardstown 


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Project Objective

This programme is a strategic intervention aimed at fulfilling recognised training needs within the Contact Centre / Shared Services sector. Opening Employment Opportunities to include Multi-Lingual Customer Service Agents for well established companies within this sector. We will use our extensive HR experience to match each learner with suitable employment opportunities. Continual support will be given to learners during and after placement.

Candidate Profile

Be Unemployed at the time of application

Be actively seeking employment and be in receipt of Jobseekers Allowance / Benefit payment or credited contributions for 12 months or longer (312 days) in the last a8 months

Clients whose first language is not English

English fluency B1 – All candidates are invited to participate in a learner’s assessment beforehand

Education Entry Level – QQI Level 5 desirable or equivalent


Training Modules

Introduction – 3 weeks





Training – 10 Weeks

QQI Certificate in Customer Service Level 6

QQI Certificate in Consultative Selling Level 6

QQI Certificate in Business English Level 4

Work Placement – 10 Weeks

Work placement is an intrinsic part of this project. It consist of 10 weeks of structured placement which will include development and practical experience activities under guidance from mentors and experienced practitioners.

Benefits for the Participant

QQI Certification

Opportunity to go back into the employment market

10 Week work placement with the possibility of full time employment at the end

Opportunity to work with leading companies within the Contact Centre Industry


South Dublin – Harbour View Business Centre, Dun Laoghaire

West Dublin – Huntstown Community Centre, Dublin 15

Cork City – Intercall, South Douglas Road, Cork


Start Dates:

Training: 14th September 2015 – 11th December 2015 inclusive (additional 4 weeks for under 25’s – Finish Date: 22nd January 2016)

Work Placements: 25th January 2016 – 1st April 2016

Hours: Monday to Friday 9.30am – 5pm


For further Information contact:

Siobhan O’Callaghan - or

Lorraine Mannion -

or visit the Momentum skills web site